Privacy Policy
Last updated: January 2025
1. Introduction
À Bientôt Tour & Travels Ltd ("we", "our", or "us") is a licensed travel and safari company based in Kampala, Uganda. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
We collect information you voluntarily provide to us when you submit a booking inquiry, contact form, or otherwise communicate with us. This may include:
- –Full name and contact details (email address, phone number)
- –Travel dates, destination preferences, and group size
- –Special requirements such as dietary needs or accessibility requests
- –Payment information (processed securely via our payment partners)
- –Passport and identification details required for booking arrangements
- –Any other information you choose to provide in message fields
We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and time spent on pages.
3. How We Use Your Information
We use the information we collect for the following purposes:
- –Processing and confirming your booking or travel inquiry
- –Communicating with you about your trip, itinerary details, and updates
- –Sending booking confirmations, invoices, and pre-departure information
- –Responding to your questions and providing customer support
- –Improving our website, services, and customer experience
- –Complying with legal obligations and resolving disputes
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We may share your information with trusted service partners strictly as required to deliver your travel experience. These partners may include:
- –Hotels, lodges, and accommodation providers
- –Airlines and ground transportation operators
- –National parks, wildlife authorities, and tour operators
- –Visa and documentation processing services
All partners are required to handle your information securely and only for the purpose of delivering the services you have booked.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmissions.
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of your data and encourage you to use caution when sharing sensitive information online.
6. Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and analyse site traffic.
You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. However, some features of our website may not function properly if cookies are disabled.
7. Your Rights
You have the following rights regarding your personal data:
- –Access — request a copy of the personal data we hold about you
- –Correction — request that we correct any inaccurate or incomplete data
- –Deletion — request that we delete your personal data, subject to legal obligations
- –Objection — object to our processing of your data for certain purposes
- –Portability — request a transfer of your data to another service provider
To exercise any of these rights, please contact us at abientottours2023@gmail.com.
8. Third Party Services
Our website is built on infrastructure provided by trusted third-party services. These services process data on our behalf under their own privacy policies:
- –Supabase — database and authentication infrastructure. Data is stored on servers in accordance with Supabase's privacy policy.
- –Vercel — website hosting and content delivery. Network logs may be retained in accordance with Vercel's privacy policy.
We encourage you to review the privacy policies of these providers for full details on their data practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:
À Bientôt Tour & Travels Ltd
Reed Complex, Ntinda Kiwatule, Kampala, Uganda
abientottours2023@gmail.com+256 788 138 721